FAQ
The questions we get most often.
Getting started
Do I need video editing experience?
No. There is no timeline and no keyframes. You describe what you want and refine it in conversation, the way you would brief a motion designer.
Is there a free plan?
Yes — one build per day, no credit card. Planning, questions, and research do not count against it. See Plans and Credits.
How long does a build take?
Longer than a chat reply, because a real composition is written, validated, and quality-checked. Short social cuts are quick; long narrated explainers with embedded footage take the longest.
Working with the agent
Why did it answer instead of building?
fluos decides whether a message actually commissions video work. Questions and brainstorming get a conversational reply so they do not consume a build. If you want a build, say so directly.
Can I stop a build once it starts?
Yes — press Stop. You can also queue a follow-up while one is running, or promote it to Steer to redirect the run in progress.
Can I go back to an earlier version?
Yes. Every successful build is saved and restorable from Version History, and restoring does not delete the version you were on.
What is MAX mode?
A Pro toggle that lets the agent generate original images and video clips during a build. See MAX Mode.
What is the difference between a skill and a snippet?
A snippet is a few standing rules applied to every message. A skill is a full playbook for a kind of video, loaded when it is relevant.
Assets
What can I upload?
Images (PNG, JPG, GIF, WebP, SVG) and PDFs up to 10 MB, spreadsheets up to 50 MB, and video up to 1 GB stored — files up to 5 GB are accepted and compressed on the way in.
Can I use my SVG logo?
Yes, and you should. fluos inlines the vector so individual paths can animate. An SVG always beats a flattened PNG. See Brand Kit and Logos.
Will my uploaded image appear in the video?
Only if you ask for it. By default an attached image is treated as a reference for the look, not something to put on screen. Say "show this photo in scene 2" when you want it embedded.
Can fluos use footage I already have?
Yes. Upload it and fluos indexes it scene by scene, so you can ask for "the part where she picks up the cup" and it will cut that segment. See Library.
Audio and export
Can it add a voiceover?
Yes — narration, instrumental music, sound effects, and word-level synced captions are all generated during the build. See Narration, Music, and Sound.
What formats can I export?
MP4 with audio, or a silent GIF loop, at High / Standard / Draft quality. Aspect ratio and duration belong to the composition and are set in chat, not in the export dialog.
Can I make the same video in several aspect ratios?
Yes. Ask for another ratio and the agent recomposes the existing build rather than starting over. See Multi-Format Cuts.
Teams and billing
Can my team work in one place?
Yes. Invite people to a workspace and give them Owner, Collaborator, or Read access. Everyone shares the same library, snippets, and skills. See Workspaces and Collaboration.
Where do I manage billing?
Workspace switcher → Billing & credits. Only workspace owners can change the plan.
What happens when credits run out?
New builds pause until the next cycle. Previews, exports of existing versions, and your library keep working. Raising your monthly amount tops you up immediately.
Privacy
Is my content used for training?
Only if you opt in. The toggle is in Account settings under Help improve fluos, and it is off unless you turn it on. See Security and Privacy.