FAQ

Getting started

Do I need video editing experience?

No. There is no timeline and no keyframes. You describe what you want and refine it in conversation, the way you would brief a motion designer.

Yes — your first video is free, with 300 one-time welcome credits and no credit card. On the Free plan, questions, storyboard revisions, and research do not use credits, up to 20 replies a day. See Plans and Credits.

How long does a build take?

Longer than a chat reply, because a real video is designed, validated, and quality-checked. Short social cuts are quick; long narrated explainers with embedded footage take the longest.

Working with the agent

Why did it answer instead of building?

fluos decides whether a message actually commissions video work. Questions and brainstorming get a conversational reply instead of a build. If you want a build, say so directly.

Can I stop a build once it starts?

Yes — press Stop. You can also queue a follow-up while one is running, or promote it to Steer to redirect the run in progress.

Can I go back to an earlier version?

Yes. Every successful build is saved and restorable from Version History, and restoring does not delete the version you were on.

What is a storyboard?

For a new video, fluos first proposes the scenes it plans to make, with timing and an illustrated sheet. You approve it or ask for changes before anything is built. See Storyboards.

Can I edit by pointing at the preview?

Yes. Press Edit on preview above the preview, click an element or draw around an area, and describe the change. See Quick edits.

What is MAX mode?

A toggle for paid plans that lets the agent generate original images and video clips during a build. See MAX Mode.

What is the difference between a skill and a snippet?

A snippet is a few standing rules applied to every message. A skill is a full playbook for a kind of video, loaded when it is relevant.

Assets

What can I upload?

Images (PNG, JPG, GIF, WebP, SVG) and PDFs up to 10 MB, spreadsheets up to 50 MB, and video up to 1 GB stored — files up to 5 GB are accepted and compressed on the way in.

Can I use my SVG logo?

Yes, and you should. fluos works with the vector shapes directly so individual parts of the mark can animate. An SVG always beats a flattened PNG. See Brand Kit and Logos.

Will my uploaded image appear in the video?

Only if you ask for it. By default an attached image is treated as a reference for the look, not something to put on screen. Say "show this photo in scene 2" when you want it embedded.

Can fluos use footage I already have?

Yes. Upload it and fluos indexes it scene by scene, so you can ask for "the part where she picks up the cup" and it will cut that segment. See Library.

Audio and export

Can it add a voiceover?

Yes — narration, instrumental music, sound effects, and word-level synced captions are all generated during the build. See Narration, Music, and Sound.

What formats can I export?

MP4 with audio, a silent GIF loop, WebM and MOV/ProRes with transparency, or a PNG sequence — at High / Standard / Draft quality, with 4K and HDR options where your video allows. Aspect ratio and duration belong to the composition and are set in chat, not in the export dialog.

Can I make the same video in several aspect ratios?

Yes. Ask for another ratio and the agent recomposes the existing build rather than starting over. See Multi-Format Cuts.

Teams and billing

Can my team work in one place?

Yes. Invite people to a workspace and give them Owner, Collaborator, or Read access. Everyone shares the same library, snippets, and skills. Collaborators can edit in Pro and Studio workspaces; on Free and Starter, sharing is view-only. See Workspaces and Collaboration.

Where do I manage billing?

Workspace switcher → Billing & credits. Only workspace owners can change the plan.

How do credits work?

Credits pay for the work the agent does. Plan credits reset every month; welcome, referral, and Boost credits do not. See How Credits Work.

How do I get free credits?

Refer a friend from Billing & credits: you each get 300 credits when they sign up, and you get 600 more when they subscribe to a paid plan. See How Credits Work.

What happens when credits run out?

New builds pause until your plan credits reset next month. Previews, exports of existing versions, and your library keep working. On a paid plan, a Boost pack or a bigger plan tops you up immediately.

Agents and MCP

Can my coding agent create Fluos videos?

Yes, on a paid plan. Connect Claude Code, Codex, Cursor, or another Streamable HTTP host to https://www.fluos.io/api/v1/mcp/app, approve browser OAuth, then send a brief. Fluos is the video crew — your agent briefs it and collects the result. Start at Fluos MCP.

Glossary

Prompting Guide