Privacy Policy

1. Scope

This Privacy Policy explains how fluos collects, uses, discloses, and protects personal information when you use our website, applications, APIs, workspaces, and related services (collectively, the "Services"). This policy applies to personal information we process as a controller, except where we process data on behalf of a business customer under a separate agreement.

2. Who controls your data

For personal and self-serve accounts, fluos is generally the data controller for your personal information. For organization or team-managed accounts, your organization may act as controller for project content and workspace data, and fluos may act as processor under contract.

Privacy contact: ask@fluos.io

3. Information we collect

We collect information you provide directly and information created through your use of the service.

• Account information: name, email address, and authentication details.
• Workspace and project data: prompts, scene data, project metadata, outputs, and revision history.
• Usage data: feature interactions, performance data, diagnostics, and error logs.
• Billing information: subscription status, plan details, and transaction metadata processed by our payment providers.
• Device and technical data: browser type, IP address, approximate location, and device identifiers.
• Support and communications: messages, support tickets, feedback, and survey responses.

4. How we collect information

• Directly from you when you create an account, use features, or contact us.
• Automatically from your device and browser when you use the Services.
• From third parties such as authentication providers, payment providers, and integrations you enable.
• From your organization administrator when your account is provisioned by a team or workspace owner.

5. How we use your information

• To provide, operate, and improve fluos.
• To authenticate users and secure accounts.
• To process billing, subscriptions, and credits.
• To render and deliver video outputs.
• To provide customer support and respond to requests.
• To detect abuse, fraud, and security incidents.
• To enforce our Terms, policies, and legal rights.
• To comply with legal obligations.

6. Legal bases (EEA/UK and similar regions)

Where applicable, we process personal data under one or more of the following legal bases: contract performance, legitimate interests, legal obligation, and consent.

• Contract: account creation, login, video generation, and subscription delivery.
• Legitimate interests: service security, abuse prevention, diagnostics, and product improvement.
• Legal obligations: compliance with applicable law and valid legal process.
• Consent: where required for specific processing activities.

7. AI and content processing

fluos processes prompts, assets, and outputs to provide generation, editing, and rendering features. We may use service data to improve quality, reliability, and safety. Where required by law or contract, we provide controls, contractual commitments, or consent mechanisms for model-improvement related processing.

You are responsible for ensuring you have rights to upload and use the content you submit.

8. How we share information

We may disclose personal information to trusted recipients that help us run fluos, including cloud hosting providers, identity providers, payment processors, customer support tools, analytics vendors, and professional advisors.

• To service providers under contract and confidentiality obligations.
• To workspace or organization admins for managed accounts.
• To law enforcement or authorities when required by valid legal process.
• In connection with corporate transactions (for example, merger or acquisition).
• With your direction or consent (for example, enabled integrations).

We do not sell personal information for money. Depending on your region, some cookie-based advertising disclosures may be considered "sharing" under local law.

9. Cookies and tracking technologies

We and our vendors use cookies and similar technologies for authentication, security, analytics, and site functionality. Where legally required, we request consent before setting non-essential cookies. You can manage browser settings and cookie preferences.

See our Cookie Policy for more details.

10. Data retention

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and account status.

When data is no longer required, we delete, aggregate, or de-identify it in accordance with applicable law.

11. Security

We use administrative, technical, and organizational safeguards to protect data. No system is completely secure, and we cannot guarantee absolute security of information transmitted to or stored in fluos.

12. International transfers

Your information may be processed in countries outside your own. Where required, we use appropriate transfer mechanisms (such as Standard Contractual Clauses or equivalent safeguards).

13. Your privacy rights

• Access a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to exceptions).
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request data portability where legally available.
• Appeal or complain to your data protection authority where available.

To exercise these rights, contact ask@fluos.io. We may need to verify your identity before fulfilling requests.

14. US state privacy notices

Residents of certain US states may have additional rights, including rights to know, access, delete, correct, and opt out of certain processing for targeted advertising or data sharing. We will honor valid requests as required by applicable law.

15. Children

fluos is not intended for children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided personal information, contact us so we can take appropriate action.

16. Third-party services

Our Services may include links or integrations with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before use.

17. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the "Last updated" date.

18. Contact us

If you have privacy-related questions or requests, contact us at ask@fluos.io.

For terms governing use of the Services, see our Terms of Service.